Sunday, November 11, 2007

Fix PDF Document Display Problems in Browsers

I’m not sure what is causing it but I do know that a lot of users have difficulties opening PDF files in browsers. In my former tech related job I had to find a way to find out why those pdf documents were not shown in the Browser correctly and how it would be possible to fix this issue and make them display correctly.

To be honest, I never found out why it was not working for some users. I asked them to update to the latest version which most of the time would fix the display problem. Sometimes however I would run into customers who had the latest version and still were not able to display the PDF documents in the browser.

Those customers usually received either a white page with no information whatsoever or a white page with a small red X icon (or a red square, a blue triangle, or a blue circle) in the upper left corner. If that was the case I started by asking them to download the PDF document in question and open it once it was downloaded to the system.

This usually worked which meant that it was a browser related problem. I soon discovered a method that worked in most cases. The Adobe PDF Reader has an option to display PDF documents in the browser window. I decided to turn this off and display the PDF document normally in the Adobe Reader at once.

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